For a company dealing with innovative engineering solutions for energy and environment, enterprise management solution is paramount. Therefore, Thermax wanted to develop an enterprise management solution for datacenter and end-user support management, comprising tools for enterprise IT monitoring, asset management and integrated service management.
The web-based tool gives granular visibility
Jagdish Lomte, VP-IT and CIO of Thermax was looking for a comprehensive solution that could be effective for the entire IT infrastructure management. He found the solution partnering with a vendor.
It provides a status view of the IT spectrum and enables drilling down to specific areas. “The application has IoT-ready tools with self-intelligence which correlate alarms from IT devices and take follow up action, notifies critical events to specific users with rule-based escalation, and provides instant graphical view of the IT infrastructure status,” Lomte says.
The web-based, one-stop IT asset management solution helps in end-to-end monitoring and managing of hardware and software assets. ITIL-compliant service desk solution enables streamlining of IT operations with granular visibility.
It acts as operational interface between the end user and IT department, enabling easy resolution of issues. The solution improved internal customer satisfaction due to SLA-based services. There was 86 percent reduction in pending calls from 500 a day to 70. This also helped in ensuring business continuity across all locations.
Lomte says, “It improved internal customer satisfaction due to SLA-based services. Focused approach helped ensure 99.5 per cent uptime of critical servers and network. There was drastic reduction in pending calls from 500 numbers to 70 numbers per day. That is 86 per cent reduction. This has helped in improving IT image among all business units and ensuring business continuity across all locations.”