By migrating its patient registration process to the cloud, Dr. Lal Pathlabs increased efficiency by 15 percent, and made it possible for patients to be registered in 40 seconds. Enterprises in the healthcare sector are going all out to ensure customer satisfaction by automating certain crucial business processes. And Dr. Lal PathLabs (LPL), is one of them.Dr Lal PathLabs is a 65-year-old healthcare company with a rich experience in pathology testing. With over 150 Labs and over 2,000 centers across the country, it offers the largest test menu and caters to over 12 million customers every year.Despite its envious presence, process automation existed only at lab locations and was captured in the ERP directly and moved to LIMS for analytical processing. Patient information was being captured manually at collection centers, which form a major share of LPL’s total business. Collection center executives used to fill the Test Requisition Form (TRF) manually at their location and send it along with the sample. This arrangement created a number of challenges like pre-analytical errors, revenue leakage, and inefficiency, which in turn, increased turnaround time. “We are growing at a rate of 30 percent a year and our sample load is increasing day-by-day. It becomes difficult to manage business critical processes. Manual processes need a lot of manpower and attention in the business value chain,” says Munender Soperna, CIO, Dr. Lal PathLabs.So, in November 2013, the company decided to invest in an e-registration module, a standalone application hosted on the cloud. Now it hardly takes 40 seconds to register a patient and provide him with a cash receipt. “Unlike earlier, when the manually-captured TRFs were registered in the system at lab locations, now our executives register patients at their respective locations, and the data transfers automatically to my ERP location. When the sample reaches our lab, we can directly send the sample to the required department for processing. This has reduced the duplicacy of patient data entry and turnaround time drastically. As mentioned earlier the sample does not wait for the data entry process which sometimes could take 30 to 35 minutes. This has increased our efficiency by 15-20 percent,” says Soperna.Today, the application has been rolled out in about 900 locations, and is leaving a lasting impression on customers and the company’s business.We ensured improved efficiency by moving to the cloud. Related content brandpost Sponsored by Freshworks When your AI chatbots mess up AI ‘hallucinations’ present significant business risks, but new types of guardrails can keep them from doing serious damage By Paul Gillin Dec 08, 2023 4 mins Generative AI brandpost Sponsored by Dell New research: How IT leaders drive business benefits by accelerating device refresh strategies Security leaders have particular concerns that older devices are more vulnerable to increasingly sophisticated cyber attacks. By Laura McEwan Dec 08, 2023 3 mins Infrastructure Management case study Toyota transforms IT service desk with gen AI To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests. By Thor Olavsrud Dec 08, 2023 7 mins Employee Experience Generative AI ICT Partners feature CSM certification: Costs, requirements, and all you need to know The Certified ScrumMaster (CSM) certification sets the standard for establishing Scrum theory, developing practical applications and rules, and leading teams and stakeholders through the development process. By Moira Alexander Dec 08, 2023 8 mins Certifications IT Skills Project Management Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe