FONTERRA\u2019S GOAL IS to build a globally relevant dairy co-operative making a difference to the lives of two billion people by 2025.This goal, part of a 10-year strategy refresh that was unveiled mid-2015, revolves around the V3 Strategy: volume (milk production), value (provide high value products) and velocity (executing this strategy at speed).\nThis is the backdrop in which the ICT team operates.\nFonterra has a global IT team of around 220 people. This number reaches 1500 when including partners in application support and project delivery, says Joshua Bankers, general manager \u00adIS global delivery. \nFonterra has a new CIO, Gerben Otter, who came from the Dutch dairy co\u00adoperative Royal FrieslandCampina, where he was programme director, business transformation and before that, its CIO.\nBankers, who provided the information for this year\u2019s report, says ICT programmes ahead are focused on delivering commercial value to the whole organisation through projects geared towards driving \u201ccash bene.ts and sales\u201d.\nHe says ICT is also doing a lot more projects with marketing, \u201cpredominantly in the digital space\u201d. These include customer experience technologies for CRM and e-commerce systems.\nAnother major programme of work for ICT is Fonterra\u2019s traceability programme. This two-year programme covers systems around food safety and tracking and tracing of batch products from source destination through to customers.\nBankers says IT-driven projects include the global transformation of the network, desktop rollout and implementation of the procurement solution from SAP Ariba.\n\u201cWe are also implementing receivables, processes and associated systems globally to replace the systems that were ran locally,\u201d says Bankers.\nThe ICT team is involved in the rebranding of the RD1 retail chain, which was acquired by Fonterra nearly .ve years ago. Fonterra has renamed the business NZ Farm Source and is introducing new digital technology and on-site support for members at the stores. From an IS perspective, Bankers says this means pulling the group\u2019s systems into the Fonterra network, and providing them standard support models.\nFonterra\u2019s ICT teams work on projects that are in the $5 million to $10 million or above range and those around the $500,000 mark. Bankers says there are around 80 projects \u201cin flight\u201d for the second category.\nICT is also working with the other business units on projects around the digital space. Last year, Fonterra held a competition involving startups to pitch projects that will help the farmer members lower their input costs, save time or increase productivity. \u201cWe are trying to get engagement from the wider community, asking \u2018what else can we do to bring innovation in?\u2019\u201d\nThe IS operating model has moved towards a \u2018two-speed\u2019 model, which involved setting up a team to drive the organisation\u2019s digital strategy.\nBankers explains this part of the IS team is driving \u201chigh speed\u201d implementation or a \u201cfaster to market\u201d model for IT.\n\u201cWe have got almost two ways of operations now in terms of project delivery,\u201d he states.\nWhatever methodology is used, he says every project has a business case that needs sign off.\n\u201cBut for the \u2018high speed lane\u2019, we have a cut down version which still ticks all the boxes from a governance perspective, but is [delivered] a lot quicker to market.\n\u201cIf we have made an assessment and agree with the business unit, we can take more of a risk approach towards a project, and get on with it,\u201d explains Bankers.\nHe says this approach is predominantly used on projects across systems like Salesforce and content management system for the website.\nHe says while this diversification is ongoing, the two streams of IT have to come back together. \u201cThat is my view on two-speed IT.\u201dThe Internet of Things is a space Fonterra is working on with some of the company's partners, he states. One key area is collecting data from the milk supply monitoring. This initiative, he says, is linked to the move to deploy cloud-based analytics.