by CIO New Zealand

Air New Zealand intranet named top 10 by Nielsen Norman Group

Jan 07, 20142 mins
CareersE-commerce Services

Air New Zealand’s employee intranet Korunet has been named as one of the top 10 in the world by the Nielsen Norman Group.

Air New Zealand is the only Kiwi company to make the top 10 in the 14th annual Intranet Design contest by the user experience research firm.

The airline re-launched Korunet in early 2013 following feedback from staff across the business. The site features updated content, simplified navigation, new functionality, forums, Twitter feeds and comment capabilities.

Related:Air New Zealand takes off with new mobile app

“Usability is key, so invest in strong interaction design throughout the entire project,” says CIO Julia Raue as Air New Zealand rebuilds its mobile platform.

Related:Five things CIOs need to know about CX (customer experience)

Marie Hosking, head of communications at Air New Zealand, says Korunet is the main communication channel for the airline’s diverse employee groups, many of whom work remotely.

“We have more than 11,000 staff working across multiple geographical locations so it’s crucial that we have an efficient communication channel, both to and between our staff,” says Hosking. “Korunet really has improved the way we communicate as a company and social features such as inviting comments encourage employee engagement.”

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