Medibank Private has appointed John Goodall to fill its vacant CIO role. Formerly the general manager enterprise technology at Sportsbet, Goodall will take up the executive general manager technology and operations role at the private health insurer in November. He replaces Sarah Harland who left Medibank earlier this year after five months for a CIO position at Suncorp. Medibank said Goodall’s focus would be on its “core platforms, finalizing the implementation of Project DelPHI and delivering enhanced service outcomes for Medibank’s customers”. Medibank CEO Craig Drummond said: “I am pleased to have appointed an operational and technical executive with John’s experience”. Prior to joining Sportsbet in April last year, Goodall spent 20 years at GE Capital including two years as CIO. Last month, the insurer said a ‘reporting issue’ related to the technology upgrade would prevent it from providing annual tax statements to the majority of its customers by July 15. In its yearly results last week, the company said it expected Project DelPHI, its new core policy management system, to be fully operational by 2017 despite initial implementation issues. During the announcement, Drummond said the organisation needs to be easier to deal with and the new core system will be key to improving the customer experience. Related content brandpost Sponsored by SAP Generative AI’s ‘show me the money’ moment We’re past the hype and slick gen AI sales pitches. Business leaders want results. By Julia White Nov 30, 2023 5 mins Artificial Intelligence brandpost Sponsored by Zscaler How customers capture real economic value with zero trust Unleashing economic value: Zscaler's Zero Trust Exchange transforms security architecture while cutting costs. By Zscaler Nov 30, 2023 4 mins Security brandpost Sponsored by SAP A cloud-based solution to rescue millions from energy poverty Aware of the correlation between energy and financial poverty, Savannah Energy is helping to generate clean, competitively priced electricity across Africa by integrating its old systems into one cloud-based platform. By Keith E. Greenberg, SAP Contributor Nov 30, 2023 5 mins Digital Transformation feature 8 change management questions every IT leader must answer Designed to speed adoption and achieve business outcomes, change management hasn’t historically been a strength of IT orgs. It’s time to flip that script by asking hard questions to hone change strategies. By Stephanie Overby Nov 30, 2023 10 mins Change Management Change Management IT Operations Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe