CTO Scott Richert views the role of Mercy Technology Services (MTS) in a historical context: Providing IT services with the same caring philosophy as the hospital system\u2019s founders, a religious order of nuns.\n\u201cWe have a nearly 200-year-old legacy that began with the Sisters of Mercy. Their influence is pervasive in what we do at Mercy Technology Services,\u201d says Richert, who joined Mercy 26 years ago. \u201cThey were known as the \u2018Walking Sisters\u2019 because they made a point of going out to help others in need. We view our efforts to share what we have learned in our digital journey as an extension of that.\u201d\nThe Sisters helped officially establish the Mercy health system in 1986. Today, it annually serves millions of people through 40 hospitals and 900 physician practices, as well as clinics and facilities throughout Arkansas, Kansas, Louisiana, Mississippi, Missouri, Oklahoma, and Texas.\nThe management of IT systems and solutions for all of these locations falls under the purview of MTS. This includes data centers, a full range of Epic electronic health records solutions, integration services and interfaces, analytics offerings, managed hosting services, and backup and disaster recovery systems.\n\u201cThe healthcare IT landscape is highly complex and overwhelming for many institutions,\u201d Richert says. \u201cWe help hospitals and other care providers take the risk and cost of out of their digital transformations and shorten their timelines by enabling them to take advantage of the trails we blazed. When you can find people who have been through what you\u2019re facing, and who wake up every morning and have to do the same things themselves, that\u2019s the golden ticket.\u201d\nMTS offers a suite of health care applications and systems in an \u201cas a service\u201d model, including its Health Care Cloud, a cloud-based hosting services designed with the unique compliance needs of healthcare organizations in mind.\nThe Health Care Cloud and MTS\u2019 data centers \u2014including an expansive facility in Washington, Missouri, that is capable of transferring the contents of the entire Library of Congress in less than 7 seconds \u2014 are VMware Cloud Verified.\n\u201cWe\u2019ve been VMware customers for many years,\u201d Richert says. \u201cWe\u2019re familiar with VMware\u2019s platforms, which serve as a bridge for new customers, enabling us to easily plug into their existing environment while providing an easy way for people to get their heads wrapped around how things will work.\u201d\nHaving a solid VMware foundation is important as Mercy continues to innovate. It is using analytics to drive improvement to patient care, and conducting research to improve the performance of medical devices. It also recently rolled out new solutions that make it easier to share and review medical images.\n\u201cThere\u2019s no question that electronic medical records improved clinical quality,\u201d Richert says. \u201cNow we\u2019re looking at the next phase where we can view and use the data that we have to bring insights into the clinical workflow.\n\u201cIf you have a passion for technology and you want to impact your community, family, and friends, healthcare IT is an exciting place to be,\u201d he adds. \u201cEvery generation has to look at what their challenges are and take full advantage of their time at the wheel. That\u2019s what MTS is doing by extending technology services to others \u2013 we\u2019re helping patients, regardless of where they go for care.\u201d\nLearn more about Mercy Technology Services and its partnership\u00a0with VMware here.