The Truth Will Out

Are you happy with chatbots replacing humans?

AI and machine learning are predicted to be the most positive disrupting technology for banking with an estimated cost saving of more than $1 trillion by 2030. Although AI/ML fits into the “do more with less” mentality and the hope is that chatbot functions will personalize service meeting customer needs faster and more efficiently, it has fallen short so far.
chatbot chatbots customer service helpdesk automation by oruj hummatov getty
Oruj Hummatov / Getty Images