Business excellence: why sound business methods fail so often

Don’t confuse the scaffolding for the building.
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Stephen Parry is an international leader and strategist specializing in the creation of service enterprises that are adaptive, innovative, and engaging. He has a world-class reputation for creating global organizations with superior service climates by changing the way employees, managers, and leaders think about the business.

He has implemented his transformation work globally in IT, shared-services, and financial services. He has also worked in the public sector with police authorities and local councils. Stephen is passionate about people and their development. He believes organizations must be designed around the needs of customers through the applications of employee creativity, innovation, and willing contribution.

Stephen is the author of Sense and Respond: The Journey to Customer Purpose (Palgrave).

  • National Business Awards’ Best Customer Service Strategy: Judges declared his strategy an organizational transformation that demonstrated a cultural change that could demonstrate significant business growth, innovation, and success.
  • European Service Industry’s Best People Development Programme
  • European Service Industry’s Personal Award for Innovation and Creativity

The opinions expressed in this blog are those of Stephen Parry and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.