This story was updated on 9 November 2018\nSingapore\u2019s postal services (SingPost) announced on 5 November the launch of two digital platforms designed to improve postal operations and facilitate ecommerce transactions.\nThe first of these solutions, SmartPost, will digitalise Singapore\u2019s postal operations through the use of a mobile app to be used by the company\u2019s 1,000 postal distribution workforce.\nMail carriers will use Near Field Communication (NFC) tags present in 15,000 delivery points across the country, helping the tracking and e-signing of registered mail.\nThe second initiative unveiled is LaMP - a first-of-its-kind integrated last-mile platform. LaMP integrates courier services, parcel lockers and collections, allowing retailers\u00a0to offer customers the option of receiving purchases through any delivery node in the network, which will span all countries in the ASEAN region.\u00a0\n\u201cThis is an opportunity for ASEAN postal operators and other players to ride the ecommerce wave not just locally, but also regionally,\u201d said S Iswaran, Minister for Communications and Information, during the 25th ASEAN Postal Business Meeting on 8 November. \u201cWe should leverage each other\u2019s delivery networks and local expertise to enable seamless last-mile ecommerce delivery across the region, and further integrate the ASEAN economy`.\u201d\nThe launch of SmartPost and LaMP comes amid a month-long celebration by SingPost to\u00a0celebrate 160 years of Singapore\u2019s postal services.\nWhat's Smart Post?\nSmartPost is an integrated suite of solutions that harnesses mobile and digital technologies\u00a0to improve customer experience, service quality and operational efficiency.\nWith the\u00a0SmartPost app, tracking, operational and productivity data is logged in real time as mail carriers hold up their smartphones against NFC tags on mail sacks when they make their\u00a0deliveries.\nWhen registered mail is signed over on the SmartPost app, the status of that item is updated in real time onto the SingPost website, without requiring post staff to return to the delivery base to log in the updated status.\nOver the next year, additional features are being developed to provide delivery alerts and\u00a0status updates by SMS or email, as well as electronic notifications to collect missed\u00a0deliveries, in place of the physical delivery notes that are currently used.\nLast-Mile Platform (LaMP)\nSingPost\u2019s new last-mile platform (LaMP) logistics software consolidates various last-mile delivery services, such as courier services,\u00a0parcel lockers and brick-and-mortar collection points into a single platform.\nThrough LaMP, retailers will be able to offer their\u00a0customers the ability to receive their online purchases via any last-mile delivery node in the\u00a0network in any Southeast Asian country. Consumers may even redirect en-route\u00a0deliveries to an alternative delivery node on the platform if and when required.\n\u201cWe want to be the regional last-mile delivery and urban logistics platform of choice for Southeast Asia,\u201d said Alex Tan, Group Chief Digital and Technology Officer at SingPost, in a recent interview with CIO Asia. \u201cWe plan to build asset-light, tech-driven platforms and partner with the region\u2019s local champions to provide an ecosystem to enable ecommerce in the region.\u201d\nSingapore is building a network of conveniently located lockers \u2013 such as PoPstations by SingPost and Blu lockers \u2013 to fulfil its last-mile infrastructure. Through the strategically placed lockers, customers have flexibility to collect and drop-off parcels at any time of the day and allows organisations to cut costs and run their deliveries more efficiently. This locker network solution, which is also being tested in Japan, is being rolled out in phases.\nAnother milestone for the Smart Nation\nThese innovations in the postal and logistics industries are another step in SingPost's digital strategy to facilitate ecommerce within the region.\n\u201cSingPost has a long and storied history and the business has evolved tremendously over the past 160 years,\u201d said Paul Coutts, Group Chief Executive Officer of SingPost. \u201cYet our fundamental ethos remains unchanged: to deliver the best experience for our customers. In\u00a0digitalising the postal service, we look to contribute to Singapore\u2019s Smart Nation vision,\u00a0bringing fresh customer experiences, powerful urban logistics solutions, and opportunities to\u00a0upskill our people with new capabilities for the future.\u201d\n\u201cSmartPost and LaMP build on our strong culture of innovation, harnessing technology to\u00a0enhance our strengths in postal and logistics operations, and advance our position as a\u00a0global ecommerce logistics and postal leader,\u201d he added.