Who needs an IT service desk analyst anyway?

While new processes, approaches and technologies may change the way that support is provided, the requirements for technical resources won’t.
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    Related:
  • ITSM
  • Tech Support
  • CIO
  • Technology Industry

Jarod Greene is the VP of Service Management Strategy for Cherwell Software, a leader in IT service management (ITSM) and business enablement solutions. As a former Gartner analyst, Jarod Greene spent ten years covering the ITSM industry, with a focus on processes, organizational structure, and enabling technologies. Follow him on Twitter @jarodgreene.

The opinions expressed in this blog are those of Jarod Greene and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.