Who needs an IT service desk analyst anyway?

While new processes, approaches and technologies may change the way that support is provided, the requirements for technical resources won’t.
tech support best practices
  • ITSM
  • Tech Support
  • CIO
  • Technology Industry

Jarod Greene is the VP of Service Management Strategy for Cherwell Software, a leader in IT service management (ITSM) and business enablement solutions. As a former Gartner analyst, Jarod Greene spent ten years covering the ITSM industry, with a focus on processes, organizational structure, and enabling technologies. Follow him on Twitter @jarodgreene.

The opinions expressed in this blog are those of Jarod Greene and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.