Agile Scrumban: the best approach for customer success

An 'Agile Scrumban' solution, a combination of the Scrum framework and the Kanban system, both associated with agile, is ideal for managing customer success.
scrum agile rugby
Caelynn Ferguson/US Air Force
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Tim Conder was formerly the VP of Customer Success at Bolstra. Prior to joining the leadership team at Bolstra, Tim had his own Customer Success consulting business, eServeo, where he built a comprehensive set of best practices around the full customer life cycle – from acquisition to on-boarding to renewals. These practices have formed the foundation of Bolstra’s platform and assurance service offerings.

The opinions expressed in this blog are those of Tim Conder and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.