What is ESM? When service management evolves beyond IT

The term enterprise service management was born when adoption of ITSM concepts or ITIL started to spread in other departments.
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    Related:
  • ITSM
  • ITIL
  • Managed Cloud Services
  • IT Leadership
Nancy Louisnord is the Chief Marketing Officer of EasyVista, responsible for the company’s global and regional marketing programs and product marketing strategy. With more than 14 years of global leadership experience in the ITSM software industry, she is a sought-after presenter at conferences and contributor to several leading industry publications.