by Sharon Florentine

How VR can improve anti-harassment training

Feb 09, 2018
Enterprise ApplicationsIT SkillsStartups

Startup Vantage Point uses VR to improve anti-harassment training, allowing participants to experience a situation in which they're a bystander and practice responses.

AR/augmented reality - VR/virtual reality - mobile apps
Credit: Thinkstock

Remember your company’s last sexual harassment training? It’s understandable if the answer is no; these trainings are outdated and ineffective. Most studies show that training is based on content from the 1980s and the 1990s, and even that’s focused on how to avoid litigation – not on actual strategies for preventing harassment in the first place.

Other studies show that sexual harassment didn’t decline in organizations that provided training. In fact, this article from Psychology Today that looked at various studies over the years found:

“The limited evidence available suggests this type of training is ineffective at preventing harassment. In an early paper reporting on a series of studies conducted in the 1990s, researchers looked at trainings that had been put in place as a result of settlement agreements at two employers, a large utility organization and an agricultural business. The overall conclusion of these studies was that training did not significantly change employees’ attitudes toward sexual harassment. After the training, there was no evidence that sexual harassment decreased in those workplaces but there was an increase in complaints to human resources.

“A second study conducted in 2001 evaluated an anti-harassment program at a medium-sized university. This study found that some people who attended the training demonstrated a better understanding of what constitutes sexual harassment and how to report it. Men who attended the training were more likely to say that sexual behavior at work was wrong, but they were less likely notice sexual harassment, less willing to report sexual harassment and more likely to blame the victim. A more recent analysis also found that most sexual harassment training is effective at increasing employees’ knowledge about sexual harassment, but not necessarily changing their behaviors.”

So, what’s actually going to help eliminate sexual harassment in the workplace? The Psychology Today article suggests that organizational culture as a whole plays a large role in helping to shift behaviors and mindsets that contribute to harassment. And bystander intervention training has also proven effective, according to this article from The New York Times.

I’ve written ad nauseum about the need for every single person (especially those in the majority i.e. straight, white, cis men) to stand up and speak out when they see or hear harassment happening. When you see something, say something. That’s great in the hypothetical, and we’d all like to think we’d be the person standing up against an offender. But in reality, it’s a lot tougher than it sounds. Social pressure, not wanting to “rock the boat,” fear of retaliation — all of those factors combine to silence even the most ardent social justice warriors.

Enter virtual reality.

VR company Vantage Point is a startup developing comprehensive, multi-step sexual harassment training programs experienced in virtual reality. Vantage Point offers tools for identifying sexual harassment and assault, stigma transformation, real-time response and reporting training, behavior correction, impact training and bystander intervention training.

“It’s one thing to go through a typical anti-harassment training. It’s entirely another to be faced with a situation in real life,” says Morgan Mercer, founder of Vantage Point. “It’s called ‘state-dependent learning,’” Mercer explains.

Learning through experience better than classroom training

While you might assume you can revert back to and remember your training, that doesn’t always happen.

“In the moment, the stress, the pressure, the emotional stimuli — the ‘Oh, my God, what’s happening? What do I do? How do I react? What if? What now?’ reactions — flooding your brain are going to completely override any of the ‘traditional’ training or learning you may have done,” she says.

With a VR solution, participants can actually experience a situation in which they’re a bystander and practice responses, so that when the time comes, they can act and react in helpful and effective ways. Vantage Point’s algorithms can also take into account unconscious biases and personal experiences, and they can be tailored to the needs of each individual participant to deliver the most relevant information, she explains.

“The algorithms assess each participant’s level of knowledge and awareness, and [they] tailor the training to that — it’s like you get individualized training based on your level of ‘wokeness,’” she says. “That means that the training I would receive would be different from what you would receive, but it’s still relevant and still effective.”

While Vantage Point is still new — Mercer and her team just secured their first investor — the potential here is incredible, and she says she’s received an incredible number of requests from corporations, government entities and small businesses looking to leverage the technology.

“There are so many use cases for how this can effect behavioral change. And with the new sense of empowerment around #MeToo and #TimesUp, I think we’re going to be incredibly successful,” she says.

It’s a strange thing to say about anti-harassment training, but — how freakin’ cool is that? I’d sign up for this in a heartbeat! I’m so excited to see where the company goes and, hopefully, to witness a future where everyone’s more empowered to stand up and do the right thing.