Revitalizing ITSM with a new ITIL framework

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well.
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    Related:
  • ITSM
  • ITIL
  • IT Governance Frameworks
  • Technology Industry

Mark Blanke is the CEO of OwlPoint and is a practitioner and educator that champions the use of IT service management (ITSM) best practices to transform IT organizations into efficient and effective strategic assets for their companies. Blanke is an adjunct professor at the School of Management, Marketing and International Business at Kean where he teaches the relationship principles between business and IT, including project management and ITSM.

In 2008, Blanke’s conversations with fellow IT leaders inspired him to build an organization that leveraged his experience in helping IT organizations not only be more efficient, but also be better business partners.

Blanke has over 30 years of IT, consulting and executive experience across the spectrum of small businesses to the Global 500. He holds a master of science degree in telecommunication management from Stevens Institute of Technology as well as a bachelor of science in computer and information sciences from Temple University.

The opinions expressed in this blog are those of Mark Blanke and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.