Welcome back to CIO Career Coach, a video series I created with CIO.com and IDG.tv. This season, we\u2019re discussing the skills that top CIOs are developing to be successful in the new era of IT.\u00a0\nToday\u2019s topic is Driving Operational Change.\u00a0\nIn every company, there are these three layers:\n\nStrategy layer\nOperating layer\nSystems layer\n\nMost companies are great at the strategy layer. They understand the importance of a strategy that, for example, creates a global enterprise from a set of previously decentralized businesses. But the operating layer? That\u2019s where most companies struggle.\nThink about it: Who is going to tell all of those cranky P&L leaders that they're part of one global company now? Who is going to ask tell them to trade in their beloved business processes for a new global standard?\nSo, executive teams often decide on a strategy, but then they skip that murky operational layer and go right to systems. They say, "Oh, CIO, won't you build us a single instance of SAP? Won't you build us an integrated data strategy or a global CRM system?"\nBut the problem, of course, is that master data management is political. If you haven't created change on the operating layer, don't bother with systems. And what happens when you put new technology over old processes? You get expensive technology and a lot of frustration.\u00a0\nAs Michael Mathias, CIO of Blue Shield of California, says, \u201cAs CIOs, we have the luck and the curse to see the enterprise end to end. We can see the gaps, the possibilities, the history and the future.\u201d And he adds, \u201cIt is our responsibility to bring that perspective to the table. We must have the courage to let everyone see when the baby is ugly."\nSo, how does a CIO, whose job has always been defined as leading on the systems layer, climb over to that operating layer to create change? How does a CIO get a committee of executives\u2014who have spent the last 30 years focused on their own region, function or P&L\u2014to look up, out, and in the same direction at your company\u2019s future? How does a CIO get powerful, opinionated, and sometimes change-resistant executives to pick up their oars and row the boat forward as a team?\u00a0\nWatch this video to find out how some CIOs are rising to the challenge and driving operational change.