The 5 key components to creating a goal-oriented technical operation

Here's how to build a technical operation that is aligned with your business objectives and focused on making targeted improvements.
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Chris Bovasso is an ITIL-certified Information Technology executive focused on technical service operations, strategy and resiliency management.

Chris has successfully solved technical and service delivery challenges for both mid-market and enterprise-level businesses. His track record includes making IT a valued member of the corporate family by building a goal oriented service delivery model. He has also created highly efficient and focused technical operations by implementing core logic from ITIL and Six Sigma and using industry best practices set forth by organizations such as ISACA and SSAE16.

His areas of technical expertise include: requirements gathering, incident management, enterprise mobility, continuity/resiliency, technical operations management, capacity planning, risk analysis, and strategic planning.

His core industries include: construction/engineering, pharmaceutical, retail, warehousing, financial/accounting, data centers, consulting, dotcom/startup, and software development.

The opinions expressed in this blog are those of Chris Bovasso and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.