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Barclay Rae is CEO for itSMF UK in which his role is to lead the team and help transform the itSMF UK business, develop new services and partnerships, all to reflect professionalism in service management.

Barclay Rae is a member of the Axelos ITIL Lead Author team, working on the current re-write. Previously Rae also co-authored the ITIL Practitioner program and the SDI Service Desk Certification standards.

Rae's experience covers over 500 service improvement projects, mainly in IT service management, but also in CRM, contact center and other service delivery areas.

Since the early 1990s Rae has worked as a management consultant, plus owned and been involved in running consultancy and IP-based organizations. He is also involved in the media side of the industry, writing and presenting papers and webinars, plus presenting podcasts and ITSMTV.

The opinions expressed in this blog are those of Barclay Rae and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.