Develop a decision framework for enterprise chatbots and conversational experiences

Enterprise chatbots are critical for digital workplace transformation. They can access status and workflow data, perform tasks automatically, respond to text or voice commands, plan and schedule interactions, and contextualize events within internal and external business processes.
chatbots chatbot bot
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David Mario Smith is founder and principal analyst at InFlow Analysis. Mr. Smith is a Gartner veteran of over 16 years and an IT industry professional with 20 years of experience in the collaboration and workplace technology markets, having helped thousands of enterprises with their collaboration and workplace strategies.

Mr. Smith’s career spans from being a senior analyst at Gartner to research director and lead analyst at Aragon Research.

The opinions expressed in this blog are those of Dave Smith and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.