Instead of merely pushing new products into the market, companies are increasingly counting on a unique customer experience. This is why the products and services which companies used to offer separately are increasingly becoming part of integrated new business platforms — which act as agents between customers and service-providers, rather than a one-to-one point of interaction for companies and their customers. In their daily business, organizations are more involved in collaborating with all kinds of internal and external partners along with service providers.
From an IT perspective, realizing this new kind of collaboration means, that organizations need a platform to support that new way of creating revenue. They require an IT system with a simplified architecture that fully integrates entire ecosystems onto one platform to be able to seamlessly cooperate with any partner at any time.
But achieving this is easier said than done. It certainly requires a new approach – starting with the people running the business and the systems they use to run it.
Software company SAP offers a flexible, future-proof Digital Business Framework that can be the answer businesses are looking for. It assimilates market-leadingsolutions from various key categories – from customer experience to workforce engagement – on one platform and allows the company to get end-to-end insights.
The best of the best
In a nutshell, SAP’s Digital Business Framework fuses together cutting-edge solutions in one place. It enables companies to tap data from LoB solutions such as procurement, travel and expenses, customer experience, and CRM or workforce management — and get all the benefits they deliver. This allows a company to easily create new revenue streams, something legacy IT solutions, with their focus on optimizing operations, have struggled to do in the past. SAP’s approach is remarkable, because each line-of-business (LoB) solution that integrates in the Digital Business Framework still remains sharply focused on its respective category.
Flexible and future-proof
Thinking one step ahead, the impact of the approach becomes clear: Customers don’t have to buy all solutions to benefit from one. They can also expand their solution in the future to reap additional benefits.
For example, Concur is a cutting-edge travel and expenses solution, regardless if customers use SAP S/4HANA as their ERP solution. However, at any time users can fully exploit Concur’s potential by seamlessly connecting it to other SAP LoB solutions and SAP S/4HANA as the company’s digital core.
With SAP’s Digital Business Framework rolled out in the company, all data now flows directly into HANA, the platform underneath SAP S/4HANA. In that way enterprises can seamlessly integrate business processes and also comprehensively monitor business performance, which specifically allows them for progressive services as extended warehouse management, advanced production planning, and detailed scheduling, to only name a few.
By connecting SAP S/4HANA as the enterprises’ digital core to the LoB solutions at the edge, SAP’s Digital Business Framework represents a modular suite of seamlessly integrated solutions that together are more valuable than the individual components. This grants a company access to new levels of insights, connected processes, speed, and – of course – flexibility.
Download your free copy of “Thinking Beyond the Four Walls” for more insight into how SAP’s Digital Business Framework can elevate your company.
For more information visit SAP.com
How to create a connected enterprise with the integrative capabilities of SAP S/4HANA