Are SLAs no longer relevant?

Service Level Agreements (SLAs) are a key element of ITIL Version 3.0 and a part of the align, plan, and organize function of COBIT 5. But are they still relevant? Or do we simply need to change what they are about and measure?
6 quality over everything
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Myles Suer, according to LeadTails, is the number 1 influencer of CIOs. Myles is Director of Solutions Marketing at Alation and he's also the facilitator for the #CIOChat.

The opinions expressed in this blog are those of Myles F. Suer and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.