Today's contact center, customer service, and IT support execs face many challenges, among them new technology and tools, changing customer expectations, and emerging channels for consumer interaction. This blog will provide actionable insight and advice for how to modernize customer support, create exceptional customer experiences, and turn engagement into long-term brand loyalty—and new revenue.

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What’s the Right Speed for Real-time Response?

2017 09 21 17 36 31
istock
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  • CRM Systems
  • Data Center