This blog series, sponsored by KPMG, provides perspectives to help technology and business leaders drive technology strategy within their business. Learn how to partner in the C-Suite, drive innovative technology programs, reduce risk, boost security, and grow revenue through a deeper understanding of your end customer.

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Banking on Bots: The Move towards Digital Labor in Financial Services

Over the last two decades, banks and financial institutions have achieved significant efficiencies through outsourcing, offshoring and labor arbitrage. Those levers can only go so far, however, when it comes to further cutting costs and simultaneously growing revenues — particularly at a time when disintermediation is increasing and budgets are diminishing.rn