When enterprise tech managers consider a content management system, they want it to be easy to administer, easy to customize for their organizatio, and capable of keeping the content secure.\r\nFour of the top enterprise content management products are IBM Enterprise Content Management (ECM), Box, Alfresco and Microsoft\u2019s SharePoint, according to reviews at IT Central Station. But what do enterprise users really think about some of these tools? Here, users give a shout-out for some of their favorite features, but also give the vendors a little tough love.\n\t\t\t\nWhen enterprise tech managers consider a content management system, they want it to be easy to administer, easy to customize for their organization, and capable of keeping the content secure.\n\n\nFour of the top enterprise content management products are IBM Enterprise Content Management (ECM), Box, Alfresco and Microsoft\u2019s SharePoint, according to reviews at IT Central Station. But what do enterprise users really think about some of these tools? Here, users give a shout-out for some of their favorite features, but also give the vendors a little tough love.\n\n\n\n[ Face-off: SharePoint vs. Confluence for content management ]\n\n\n\nEditor\u2019s note: These reviews of select enterprise content management products come from the IT Central Station community. They are the opinions of the users and are based on their own experiences.\n\nIBM ECM\nValuable Features\n\u201cI like the granularity that Datacap offers. I've worked with other capture solutions before, including FileNet Capture, Kofax and Captiva, to some extent. I haven't seen such a granular capture product. Because of that, we can achieve any level of customization.\u201d\u2014 Manesh Gurav, senior enterprise content management developer at DaVita Kidney Care\n\u201cThe most valuable feature of Content Manager is its flexibility in handling a lot of documents and document images; being an IBM product, I like that. It's not designed to just use DB2, which is another IBM product. It's flexible enough that you have the choice to choose a different back end. We use Oracle, which is a different database back end.\u201d\u2014\u00a0Joseph Lee, application systems engineer at a financial services firm\n\u201cWe receive anywhere from 10,000 to 12,000 documents a day. It's helped us standardize that [content ingestion] process across six different business units. We've seen a reduction of error rates. We've seen much easier training on the new platform.\u201d\u2014\u00a0AVP8ce4, assistant vice president at a financial services firm\nRoom for Improvement\n\u201cI would probably like simpler admin screens. The administrative console and some of the other UI is not very intuitive for new users.\u201d\u2014\u00a0SeniorDi5f2b, senior director at a financial services firm\n\u201cWe\u2019d like for it to be able to ingest reports that were created on the distributed side and get them into the same repository, where you have one repository for all reports.\u201d\u2014\u00a0SystemSu4907, system support manager at a financial services firm\n\nYou can read more IBM ECM reviews on IT Central Station.\n\nBox\nValuable Features\n\u201cCollaboration \u2026 is easy and user-friendly. Security [has] encryption and enterprise-grade management.\u201d\u2014\u00a0Lucas Bruch, network manager at a nonprofit organization\n\u201cSharing and collaborating across files and folders has been a massive game-changer. Also, the ability to set metadata around our content is amazing!\u201d\u2014\u00a0Andrew Wilson, enterprise content management administrator at a media company\nRoom for Improvement\n\u201cThe security settings are such that if I have a folder with subfolders several levels deep, whatever security setting I have for the parent folder gets inherited at all the subfolders. This has been limiting.\u201d\u2014\u00a0Tim Bohn, worldwide practice leader in systems engineering at a technology vendor\n\u201cBox Sync is still a bit buggy, and it is difficult to get used to not being able to organize your view of folders as it is determined by the owner of the folder.\u201d\u2014\u00a0Reviewer472392, help desk specialist at a university\n\u201cI would love to see the ability to invite collaborators extended to a file level, not just the folder level.\u201d\u2014\u00a0Andrew Wilson, enterprise content management administrator at a media company\n\nYou can read more Box reviews on IT Central Station.\n\n\n\n[ Free report ranks 100 enterprise IT products based on user reviews ]\n\n\n\nAlfresco\nValuable Features\n\u201cIt is customizable and we can customize this product the way we want. With its content model feature, we can create our own content model with our own metadata.\u201d\u2014\u00a0SeniorJa0d85, senior Java developer at a technology vendor\n\u201cThe most valuable features of this product are that it is easy to install and configure. The Community version of this product is also easy to use.\u201d\u2014\u00a0Solution970e, solution architect at a technology services company\nRoom for Improvement\n\u201cWe would like to see improvement in the number of documents that can be managed by the repository. We would like them to introduce NoSQL DBMS for modeling metadata and document types.\u201d\u2014\u00a0ProjectM6f92, project manager at a technology services company\n\u201cThey should provide some features so non-technical people can also do some level of customization easily.\u201d\u2014\u00a0SeniorJa0d85, senior Java developer at a technology vendor\n\nYou can read more\u00a0Alfresco reviews\u00a0on IT Central Station.\n\nSharePoint\nValuable Features\n\u201cSharePoint provides out-of-the-box data indexing and caching.\u201d\u2014\u00a0Igor Chernov, escalation engineer at a technology company\n\u201cThe most valuable features are the high number of ready-made snippets, easy basic process automation, the security model, and good integration with other Microsoft products.\u201d\u2014\u00a0Alexey Bugaev, head of business intelligence at an engineering company\n\u201cI have found SharePoint team sites to produce much more value to our organization. As a consulting company, it allows multiple consultants to collaborate on a team project for a customer.\u201d\u2014\u00a0Aaron Krytus, senior network engineer at Warnock, Tanner & Associates, an IT consulting firm\nRoom for Improvement\n\u201cSome conditional shading cannot be readily performed with out-of-the-box functionality. Creating calculated fields with dynamic dropdown values are also not easily created with out-of-the-box\u201d functionality.\u201d\u2014\u00a0Ron Fowler, ITIL process manager at a healthcare company\n\u201cCloud and Office 365 integration with Outlook could be more stable, and an external company collaborator\u2019s connections can be iffy. Migration from on-premise to the cloud has no automation tools to help in migrating the enterprise content, and so this requires throttling the bandwidth to guard against attack.\u201d\u2014\u00a0Jim U Wilson, president of a technology vendor\n\u201cSharePoint Designer enables creating workflows easily. However, they produce errors at times.There seem to be glitches which require workarounds to sort out.\u201d\u2014\u00a0Caressa Naidoo, technical writer at a tech services company\n\nYou can read more SharePoint reviews on IT Central Station.