Service Level Agreements (SLAs) are the most common way to establish IT service expectations. However, building the appropriate SLAs is challenge, enforcing such SLA attainment while maintaining associate cost structures is an entirely different discipline that few have mastered.\u00a0\nIt\u2019s no wonder why SLA management is a hot topic in this quarter\u2019s survey. Here are a few highlights:\n\u2022 Nearly 50% of organizations are examining their SLAs across the board in end-user support, applications, lifecycle services, and business services.\n\u2022\u00a0Only 1% of respondents indicated that they didn\u2019t know if their business was leveraging software to improve their Information Technology Infrastructure Library (ITIL).\n\u2022\u00a0More often than not, organizations only met\u2014not exceeded\u2014maturity in meeting SLAs and maintaining user changes.\nAnd that\u2019s just the tip of the iceberg in our most recent survey. How would you rank? If you\u2019ve got room for improvement, Connection is here to help. Count on us to deliver\u00a0what you need to get IT done. Take a look at our varied offerings, then, if you need a hand, reach out to an Account Manager to discuss the areas you believe need some improvement.