A face as the interface to government services

The human face will increasingly become the interface to government agencies and call centers. rn
chief customer officer
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Paul Dommel is the IBM Global Industry leader for government health and social program clients. He is a frequent writer and speaker and has worked with social program teams in the U.S., AP, Europe and Latin America.

Prior to his current role, he directed the IBM consulting and systems integration business for state, local, and education clients in the eastern U.S. During his career he has led strategy and transformation engagements for both commercial and government clients.

Before joining IBM, he consulted at Booz-Allen & Hamilton, led a research team advising on mergers & acquisitions, and worked on the U.S. Congressional Staff. He has been active on the Board of Advisors of several technology services and advisory firms.

Paul attended the College of William and Mary where he majored in Economics and Government. He has an MBA from the University of South Carolina and lives outside of Washington, D.C., with his wife and four children.

The opinions expressed in this blog are those of Paul Dommel and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.