United Airlines discovers the complexity of talent management

The recent incident involving the forcible removal of a passenger from a United Airlines flight, and the resulting backlash, is a typical example of the emergent phenomena that characterize complex organizations, and it underscores the need for a different approach to talent management.
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Paolo Gaudiano is Executive Director of the Center for the Quantitative Studies of Diversity and Inclusion at the City College of New York, and Founder and CEO of Aleria, a “diversity tech” company that helps organizations plan, execute and measure the impact of diversity & inclusion initiatives. He is also President of Icosystem Corporation, the technology consulting company from which Aleria was spun out in early 2017. Since joining Icosystem in 2001, Paolo has overseen research and software development efforts to solve complex business and technology problems for leading corporations (BP, Intel, NIKE, Eli Lilly, ...), government agencies (US Navy, NASA, French Postal Service, ...) and foundations (Rockefeller, Kellogg, MacArthur, ...). Paolo also holds strategic roles with Infomous and Concentric, two of Icosystem’s spinoffs. He is also a Forbes contributor on “the Complexity of Diversity.”

Paolo began his career in academia at Boston University in 1991, where he reached the level of tenured Associate Professor, focusing on computational neuroscience, robotics and machine learning. In 1999 he became Chief Scientist of Artificial Life, a company that applied machine learning to a variety of Internet usage and navigation problems.

Paolo holds degrees in Applied Mathematics, Aerospace Engineering and Computational Neuroscience. He has authored more than 50 peer-reviewed scientific publications, has authored dozens of articles and blogs across multiple disciplines, and is a frequent speaker at industry and professional events. He was recipient of a Young Investigator Award from the Office of Naval Research, a Neuroscience Fellowship from the Alfred P. Sloan Foundation, and M.G.F. Fuortes and E.A. & J. Klingenstein Fellowships from the Marine Biological Laboratory in Woods Hole, Massachusetts.

The opinions expressed in this blog are those of Paolo Gaudiano and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.