Why offshoring doesn’t matter

The question of where in the world to source services is becoming increasingly irrelevant as automation takes on more and more of the work.
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Esteban Herrera is a partner and Global Leader of ISG Research with Information Services Group. He also leads ISG’s Latin America region. He is an outsourcing thought leader who is passionate about the opportunities of globalization and specialization in the industry.

A recognized speaker and author, Esteban has been published in numerous industry publications including MWorld and Directorship. He is a contributing author to the book, Information Services Group. His focus is for ISG Research to produce knowledge products that solve real business problems for clients. Through his involvement in hundreds of enterprise-size transformation initiatives, he has developed unique insight and the ability to ask the right questions to set an organization on the correct outsourcing path.

The opinions expressed in this blog are those of Esteban Herrera and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.