A thought on making service design better

Here are some ideas regarding service design, and how it can provide more value to your organization by solving some problems 'to the left' of service transition and operations.
young executive standing at white board in conference room
  • ITSM
  • IT Leadership

Joel Pomales is an ITSM senior consultant and Service Management Lead. He has more than 10 years of experience in the field. He is passionate about his work, the ITSM industry and the inspiring conversations that occur in the community.

Joel believes that, at its core, ITSM is about continually changing and improving behavior and attitudes to achieve a common business goal. While there are many process frameworks, standards and tools out there to accomplish that, he says it's people who ultimately enable change. That's a common thread that he has seen in his work, and he likes to speak about that subject and help people with it.

There's a place for everything, and Joel doesn't believe in one thing over something else. He believes in using what's best to enable business outcomes.

Joel has a lot of fun doing what he does, and he likes to share that with people.

The opinions expressed in this blog are those of Joel Pomales and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.