Stupid Users Are So Stupid

Too many IT staffers still loathe users, using words like "whiny" and "stupid." That routine won't work forever.

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CIOs like CVS Caremark's Stuart McGuigan, who I profiled recently, offer hope for the future. McGuigan says that "IT governance" is "actually business governance with IT as a component." Nice. He says that "there's no such thing as technology projects; they are all business projects with technology components." Refreshing.

What a pleasant switch that is in "the conversation."

As technologies like cloud computing become easier to deploy and manage for executives and managers, and as consumer devices continue to spread, it appears that cantankerous IT departments will likely find themselves invited to technology discussions less and less.

Who'll be the stupid ones then?

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