ERP Backlash Coming Soon to a Company Near You

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That means thinking about applications that directly impact your organization's customers. Our recent "State of the CIO" survey data, which we combined with Forrester survey data of 600 CEOs, paints a grim and dire picture for the IT suite: Among CEOs Forrester surveyed, 53 percent said acquiring and retaining customers was a business driver important to IT decisions, according our write up of the survey data.

Yet how well did IT actually support that mission during the past year? "Forty-nine percent of the business execs judged IT's performance as 'fair' or 'poor.' Another five percent said IT did not support acquiring or retaining customers at all. Ratings of IT's impact on managing customer relationships were just as bad."

Yikes.

So it is in this kind of economic environment that CIOs and IT managers are going to propose an expensive, time-consuming and less-than-sure-thing ERP rollout or upgrade. Really?

Hmmm. Might want to think that one over.

Copyright © 2009 IDG Communications, Inc.

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