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Time to reset long-held habits for a new reality

As we enter the seventh month of the COVID-19 crisis in Australia, businesses are continuing to manage through the tough rules impacting the economy with so much uncertainty hanging over their heads.


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Microsoft Ignite showcases first Project Cortex AI tool for SharePoint

Civil engineering firm Mott McDonald has been testing SharePoint Syntex, the first product to come out of Microsoft’s Project Cortex proving ground for AI-based content management tools.


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AI gives IT an edge in improving customer experience

The pandemic has only accelerated IT’s need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help.


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Cloud software helps ASU lean into hybrid learning

Arizona State University has leaned heavily into cloud collaboration software to help students return to school in a hybrid learning model, says CIO Lev Gonick.


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Tech Resume Library: 19 downloadable templates for IT pros

A well-crafted resume will attract recruiters, HR pros and hiring managers, but getting it just right is a daunting task. To jump start the process, Insider Pro has assembled this collection of real resumes revamped by professional...


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AI-first or nothing

5 steps to AI transformation and survival


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DreamWorks keeps production on track with AIOps

A combination of business continuity planning, predictive analytics, and a multi-tenant cloud architecture has allowed the animation studio to keep producing movies without missing a beat.


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7 ways to gain control over cloud spend

Does it seem like a sizable portion of your organization's cloud budget is disappearing into thin air? Here's how to bring some of that money back home.


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The state of ethnic minorities in U.S. tech: 2020

A survey of people of color shows a mix of good and bad news on racial inequality, and a disturbing lower concern within Silicon Valley and by executives compared to IT at large.


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Bye-bye MCSA: What Microsoft’s massive certification shakeup means to your IT career

Microsoft is shifting to role-based credentials centered on the cloud, and is retiring its MCSA, MCSE, MCSD, and on-premises, technology-based certifications. Here’s what you need to know.


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The CIO Show: Raising the customer experience

In the latest episode of The CIO Show, technology leaders talk about how to deliver better CX.


Bryson Koehler, CTO, Equifax

Equifax goes all in on the public cloud

The consumer reporting agency's migration to public cloud continues unabated, says CTO Bryson Koehler, who has spent the past two years overhauling IT after a massive data breach rattled the company.


Design thinking should be at the center of DX: Prashanth MJ, Sutherland Globalinnovation

What is digital transformation? A necessary disruption

Digital transformation is a foundational change in how an organization delivers value to its customers. Here is what transformation entails, along with tips to ensure your company is on the correct course.


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Podcast: CIO Leadership Live with Shamim Mohammad, CI/TO, CarMax

Shamim Mohammad, CI/TO at CarMax, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. Listen as they discuss accelerating an omnichannel business, hiring...


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ServiceNow makes platform ambitions clear with new workflow tools

ServiceNow is doubling down on its move to become a digital workflow platform with its Paris code release, adding applications for industry verticals to push beyond its ITSM roots.