Surprise! Charter, Time Warner Cable bilk customers of out millions each year

Many Americans already have low opinions of their cable providers, and a new report from a U.S. Senate subcommittee spotlights another reason for animosity: Two of the country's largest cable firms regularly overcharge customers.
time warner cable logo van
REUTERS/Mike Blake
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San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in CIO.com and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.