When we talk about \u201cthe weeds\u201d in IT, we\u2019re often talking about IT Service Management (ITSM). What gets weedier than conjuring and developing the appropriate service delivery framework? Read on for the 5 signs that suggest you need some ITSM help.\u00a0\n5 Indicators that You Need IT Service Management Help\nIt\u2019s always hectic in delivering IT services\u2014when you\u2019re administering changes for end users, you\u2019re hustling to resolve complex tickets for exasperated customers, knocking down the service desk ticket backlog, testing new operating systems over a myriad of changing technologies\u2014it never ends!\u00a0\nWe\u2019re talking about IT Service Management. If you\u2019re wondering if you\u2019re the only one, read what one expert had to say recently:\u00a0\n\u201cCompanies that don\u2019t modernize their IT service desks to adequately support their new digital business will face dwindling prospects and could well find themselves in the company of the 75 percent of S & P 500 companies that will be replaced by 2027. Perhaps the most dangerous consequence will be the difficulty of attracting and retaining top talent if systems don\u2019t empower them to be productive and successful,\u201d says Robin Purohit, Group President, Enterprise Solutions Organization for BMC Software, Inc.\nAre you keeping up as well as you should, or is it time to get IT Service Management help? Here are the five leading indicators:\n1. Your helpdesk isn\u2019t streamlined and efficient.\nModern service desk environments use a powerful ITIL-based platform that acts as a single point of contact for incidents, requests for service, ticket management, and resolution. Every asset and user type have a centralized support model with an associated SLA and a pre-defined workflow, ensuring rapid resolution of problems and making change management simple. If your service desk is fragmented and unwieldy, you\u2019re wasting time\u2014and costing your business money.\n2. Your help desk isn\u2019t user-friendly enough for today\u2019s on-the-go employees.\nThey need access to effective solutions 24x7x365, often logging in from mobile devices. Is your desk set up to accommodate them with solutions based on their specific roles and configurations? If not, you\u2019ll end up with ticket backlog and productivity losses for affected employees.\n3. You don\u2019t proactively identify problems.\nDay to day workloads have you too mired in reactively attempting to manage ticket resolutions. To be proactive, careful tracking of all incidents, problems, and changes are essential. If you don\u2019t have the resources to document them thoroughly, the systems to manage the design\u2014you won\u2019t be able to identify trends and get to the underlying cause of problems. An ITSM system will track everything for you automatically. Quickly identifying degradation in SLAs, early recognition of problem tickets, and related trending are fundamental to our offering\n4. Other business units are assuming IT functions.\nIt happens a lot in these days when everybody\u2019s a tech expert (or thinks they are) and subscription services so easy to originate. Maybe your company has told marketing it\u2019s fine for them to download their own CRM and other solutions without your help. It\u2019s fine with you, too\u2014as long as their apps don\u2019t interfere with any of your other hundreds of programs. Unfortunately, you won\u2019t know that until they start causing problems. Then the end users expect YOU to resolve their issues. You can prevent situations like this with ITSM remote infrastructure management, provisioning, and asset management solutions, which allow departments to acquire the capabilities they want while keeping the organization as a whole intact.\n5. You don\u2019t have the resources to adopt the best practices.\nBy \u201cbest practices\u201d, we mean a service delivery framework grounded in ITIL principles, the gold standard of IT service management. The ITIL framework provides you control of IT functions and affords you the methodology to establish controls to properly structure your IT shop to optimize how your infrastructure and end users are supported\u2014how IT business services are delivered and managed. Service success is a journey and takes time to implement and sustain. The best solution may be a tailored ITSM roadmap based in ITIL principles to optimize SLA\u2019s with sustainable governance and business rules to safeguard infrastructure and maximize end user productivity.\nWe recognize that\u2019s a lot of acronyms to track, and more importantly a lot of challenges impacting your IT infrastructure. Simplifying the complexity of ITSM is an area of expertise within our PC Connection Technology Services Group. Don\u2019t hesitate to give us a call for some help.