The rise of captive centers: Is it the death knell for outsourcing?

Emerging technologies are changing the way companies calculate the right balance of outsourcing and insourcing
outsourcing international workers
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Dinesh Goel is a partner responsible for the India business of Information Services Group (ISG). He has his finger on the pulse of the Indian and global outsourcing industries and provides expert insight on outsourcing and related issues.

An accomplished management consulting and sourcing professional, Dinesh advises ISG’s clients on various aspects of their global service delivery strategies across IT outsourcing and business process outsourcing (BPO) services. His extensive experience includes working directly with a leading BPO service provider coupled with a strong management consulting background of more than 10 years, where his role involved advising clients on business strategies, IT implementations and operational re-engineering for efficiency improvements.

Dinesh is a trusted voice on outsourcing for The Economic Times, The Wall Street Journal, The Times of India and Forbes India. He provides insight on the industry as a whole, global outsourcing contracts and India-based providers.

The opinions expressed in this blog are those of Dinesh Goel and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.