How to Find Weak Links in Your Supply Chain

Big companies like WellPoint have caught on to the importance of evaluating the disaster-recovery plans of even their smallest suppliers. Does your business-continuity plan cover supply-chain risk? It should.

Just as all politics is local, so are supply chains local. If one of your key manufacturers in Asia or a big IT service provider in South America goes down after a disaster, you might, too.

More than ever, CIOs must create and test disaster-recovery and business-continuity plans, not just for your own operations, but for the extended supply chains on which your company has come to rely. That means you have to worry about your suppliers and your suppliers' suppliers.

According to Protiviti, a management consulting firm, only achieving customer loyalty tops managing supply-chain risks on this year's list of business challenges. And you can be sure you won't keep even the most loyal customers if your products can't get to them, says Manesh Patel, CIO of Sanmina-SCI, a $6.6 billion company that makes medical devices, military equipment and other electronics.

Last year, Sanmina-SCI temporarily moved production to Malaysia when floods in Bangkok stopped transport of electronics parts through Asia. Sanmina's offices were not affected, but some of its suppliers were, potentially compromising customer orders. "You may be OK, but by definition if your suppliers are impacted, you are, too," Patel says.

Roberta Witty, a research vice president at Gartner, says big companies are getting pickier about their suppliers' recovery and continuity capabilities, looking for solid emergency plans early in discussions about doing business together.

Witty thinks CIOs need to assess suppliers and determine whether to ditch them, help them or live with the risk, and she suggests two metrics to measure them by: how important a supplier's part or service is to making your larger product, and how much revenue an item brings in to your company. Financial services, healthcare and telecommunications companies, among others, often spend their own money helping suppliers improve, she says. "It's in both companies' best interests."

To continue reading this article register now

The CIO Fall digital issue is here! Learn how CIO100 award-winning organizations are reimagining products and services for a new era of customer and employee engagement.