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4 tips for getting the business to stop hating IT

Long seen as back-office problem solvers and the department of ‘no,’ IT still has an image problem with business executives and users alike. Here’s how to fix it.


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Digital transformation helps AAFP find new relevance with its members

The American Academy of Family Physicians (AAFP) was losing touch with its members until a three-year digital transformation project helped it better engage them.


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Machine learning helps Invisalign patients find their perfect smile

Align Technology’s mobile app helps Invisalign wearers stay on schedule, while machine learning and other features help lure prospective consumers to try the orthodontic device.


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9 tools that make data science easier

New tools bundle data cleanup, drag-and-drop programming, and the cloud to help anyone comfortable with a spreadsheet to leverage the power of data science.


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Navigating the new reality of working together, remotely

How our understanding of work and employee experience is changing


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How an IT department created a whole new tech company

Liberty Mutual IT developed an intelligent workplace platform to boost productivity and improve employee experience — and then it launched a startup


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ITIL certification guide: Costs, requirements, levels and paths

ITIL 4 is IT’s go-to framework for delivering IT services. From ITIL Foundation to ITIL Master, here’s everything you need to know about the latest ITIL certifications.


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How the pandemic is affecting tech jobs, skills and certifications

It may be too early to know exactly how COVID-19 will impact tech jobs and skills in the long run, but there are clear signs of things to come.


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Remote work tests CIOs' soft skills amid coronavirus crisis

From virtual office hours to Yam Jams and WFH Slack sessions, CIOs are doing everything they can to keep their teams connected during a pandemic that has driven them, physically, apart.


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TIAA reduces client service complexity with digital twin

Onboarding new institutional clients to the non-profit financial services provider's Outsourced Services was a highly complex and manual task, but a digital twin powered by a graph database has helped automate and streamline the...


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IBM adds AI-fueled forecasting to Planning Analytics platform

The addition to the Planning Analytics portfolio gives SMBs and business units in the enterprise an on-ramp to integrated, AI-powered planning and forecasting without relying on IT support.


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Kaiser Permanente streamlines operations with analytics

The healthcare consortium has reduced patient waiting times and the amount of time hospital leaders spend manually preparing data for operational activities with data analytics.


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Does digital transformation ever end?

The digital journey may be rife with timelines and launch dates, but the overall goal is much loftier: To develop an organization that is more responsive to change — not as an event but as an ongoing reality.


Mike Wright, Global CIO, McKinsey & Co.

Creating a data-driven business at McKinsey & Co.

Mike Wright, Global CIO, is turning knowledge into value at the global management consulting firm.


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Amid the pandemic, using trust to fight shadow IT

With most workers scattered at home and trying to come up with their own ad-hoc IT workarounds, there’s an easy way for IT shops to build trust: communicate.