Business transformation requires focus on top-line growth. In order for innovation to accelerate business transformation, innovation must be sustainable, and as a result top-line growth must be impacted.
Innovation drives top-line growth leading to increased revenue and increased gross sales.
Two simple goals continue to perplex companies: 1. growing revenues, or generating top-line growth and 2. increasing net income, or producing bottom-line growth. Innovation requires laser focus on top-line growth and here’s why.
Defining top-line growth
“Customer first” thinking – first we are not necessary referring to an increase in profit when we speak of top-line growth. In fact, profit could be flat or even slight decrease. We are talking about growing revenue over a period typically over quarters or even years.
Top-line growth refers to revenues or gross sales generated by the activities of the enterprise and its name originating from their relative position in the financial reports e.g. the Income Statement or Profit & Loss Statement. This growth includes innovation initiatives and new product development. You may hear that ‘real top-line’ growth refers to gross profit – that’s simply an incorrect use of the term.
Think of brand amplification, consumer service and engagement, customer retention, decreasing customer attribution, maintaining or growing market share, and other types of growth such as mergers and acquisitions that are beyond what organic growth can offer. Below is an example from Google Inc.’s Consolidated Statements of Income (Form 10-Q) for the quarterly period ending June 30, 2015. You’ll notice that revenue is the 1st line item listed in the financial statement.
Defining bottom-line growth
Understanding top-line growth implies that a rudimentary grasp of bottom-line growth is already in hand.
“Cutting cost or eliminating waste thinking” – financial controls around better cost-conscious spending, removing unprofitable parts of the business, and introducing or expanding automation is the core of bottom-line growth. Cost-containment such as off-shoring, business process outsourcing (BPO), knowledge process outsourcing (KPO), and information technology outsourcing (ITO) each aid in cost savings. These approaches can improve operations – none will transform your business for the long term.
Business transformation requires a focus on top-line growth. Innovation must impact top-line growth for innovation to accelerate business transformation. Are you having trouble securing funding? Was approval for the innovation lab deferred? Ask yourself, when was the last time you updated the board and your leadership team on how your organization was positively impacting top-line growth. You probably can’t recall the ‘specific’ example.
Innovation strategies require more than merely displaying impressive technology, cloaked by well-executed integrations into new business models – innovation strategies must grow revenue.
Tripping over success
Success got you here, but it won’t get you there. The relevance of innovation is fundamental to competitive survival. The article, “Driving Success: How You Innovate Determines What You Innovate” by Marc J. Epstein, Tony Davila, and Robert Shelton does a great job of underlining the importance of growth over cost-containment.
1. Exert strong leadership on the innovation strategy and portfolio decisions;
2. Integrate innovation into the company’s basic business mentality;
3. Align the amount and type of innovation to the company’s business;
4. Manage the natural tension between creativity and value capture;
5. Neutralize organizational antibodies;
6. Recognize that the basic unit of innovation is a network that includes people and knowledge both inside and outside the organization; and
7. Create the right metrics and rewards for innovation.
We must encourage risk-taking. “Without innovation, you stall, your competitors take over, and you die,” said Epstein. There is no middle; your organization is either growing or dying. Take a minute to reflect and identify which path your organization has accepted.
Here are ten questions to help determine if your organization has the right principles for game-changing innovation, leading to top-line growth:
1. Are you sourcing more ideas externally or internally for your innovation pipeline? If you are not sourcing more ideas from external sources, you’re missing opportunities to identify radical new ideas and leverage growth from industries outside your own.
2. Do you empathize with your customers? Are you solving existing customer issues or resolving issues they haven’t yet experienced? If it’s the latter, you’re heading in the right direction.
3. Is innovation part of your core business model? It’s no longer good enough to innovate; your innovations must challenge your traditional products and services offerings. This approach is disruptive and creates more value with superior outcomes. Consider how Business Model Innovation (BMI) can be the underpinning of your business strategy, not a line item underneath it.
4. Do you manage a pipeline of strategic growth opportunities and do they have to fund? Saying you want to do something, doesn’t make it happen. Why do we at the strategic level talk about innovation, talk to our teams about disruption and then somehow the conversation stops short of getting those initiatives funded? Having an innovation strategy means providing dedicated funding, just as a strategic target to grow sales requires a greater cost investment. Innovation strategies need capital. Manage your innovation and growth options through an innovation portfolio.
5. Is your organization committed to innovation as a core competence? Individuals spark and drive change, organization tag along. However, as a senior leader you need to institutionalize innovation competencies into growth targets, staff performance reviews, and embed innovation into organizational hiring practices.
6. Have you created a culture of innovation? Is your organization known for agility and creating unique products and services? Does each employee in your organization internalize the value of failing fast? These are indicators you’ve established an innovation culture. Corporate surveys and KPIs don’t measure an organization’s ability to innovate. These only focus on outputs and frankly most of these are too subjective for my taste. Innovation capabilities are measured by inputs, throughput, and output.
7. Is your organization disciplined when it comes to innovation? Are ideas popping up randomly in meetings? Didn’t we talk about that last year? These are both examples of a breakdowns in innovation discipline. Discipline defines high-performance cultures. Defined repeatable processes, ingest, evaluate and manage a transparent decision process leading into the innovation pipeline.
Determine if your organization embraces these principles for breakthrough innovations that lead to top-line growth. Product diversification doesn’t produce top-line growth. Cost-reductions don’t generate top-line growth. Innovation is the essential element that produces top-line growth.
Peter B. Nichol is a business and technology executive recognized for achievements in digital innovation by the CIO 100 awards program, the MIT Sloan School of Management, Computerworld, BRM Institute and the Project Management Institute. As managing director at OROCA Innovations, Peter leads the CxO advisory services practice, which drives strategies across digital, innovation and blockchain technologies.
As the former head of information technology at Access Health CT (AHCT), Connecticut's health insurance exchange (HIX), Peter oversaw AHCT's online marketplace systems and worker case-management and electronic integration with the systems of federal agencies, state agencies and insurance carriers. He was responsible for AHCT's industry-leading digital platform, which transformed consumer- and retail-oriented services for the health insurance industry. For this, Peter was recognized as a finalist for the 2015 MIT Sloan CIO Leadership Award.
Peter also championed AHCT's digital implementation with a transformational cloud-based SaaS platform and mobile applications that were recognized by CIO magazine in the 2015 CIO 100 awards. Peter also received a lifetime achievement award for leadership and digital transformation and was honored as a 2016 Computerworld Premier 100 IT Leader.
Previously, Peter was the program director for AHCT's marketplace implementation, providing the most stable HIX launch, on Oct. 1, 2013. The system helped reduce Connecticut's uninsured rate by more than half. It was recognized as a national model for success and was a finalist for the Project Management Institute's Project of the Year Award in 2014.
Recently, Peter was recognized by the BRM Institute as a 2019 BRM Excellence Award Winner in two categories: 2019 BRM Trailblazer and 2019 BRM Practitioner. The BRM Trailblazer award is for individuals within organizations who are making an impact on global BRM adoption. The BRM Practitioner award is for innovative initiatives implemented within the past year to help BRMs advance their leadership and impact on the world.
Peter has a B.S. in computer information systems from Bentley University and an MBA summa cum laude from Quinnipiac University. He earned a PMP certification in 2001 and is a certified Scrum Master, SAFe Agilist (SA), SAFe Practitioner (SP), and Six Sigma Master Black Belt. He also is the first leader to be globally credentialed as a Master of Business Relationship Management (MBRM) by the BRM Institute, a growing organization now spanning 85 countries. Peter is a commercial-rated pilot and a master scuba diver. He understands, based on firsthand experience, how to anticipate change and lead boldly.
The opinions expressed in this blog are those of Peter B. Nichol and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.