How to fight the ongoing war between business and IT

IT service providers must maintain a balance between business and IT in order to provide value to customers. That means prioritizing and managing IT services from the perspective of a business value. Balance, communication and strategy are the solutions.
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Chris Ward has been an expert on Microsoft products since the days of Windows 3.1. He's authored several books on subjects ranging from Windows Command Line to Cisco certification, as well as co-authoring CCNA Exam Cram Questions, 2nd Edition with Jeremy Cioara. Chris holds PMP certification from PMI and has worked as an online instructor for several of the world's top e-learning companies, and currently for CBT Nuggets.

Chris is a highly sought-after presenter and trainer who has delivered presentations with Cisco's John Chambers and US Post Office executives. He has professional certifications in A+ 2003, Network+, iNet +, MCSE Windows 2000, MCSE Communications, CCNA, PMP, MOS.

The opinions expressed in this blog are those of Chris Ward and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.