Consumers are fed up with ‘human-less’ customer service

Modern consumers are sick of bum support from cable and satellite TV providers, and the vast majority prefer talking to actual people over Twitter support or other online options, according to new research.
  • Consumer Electronics
  • Tech Support
  • Carriers
  • Broadband
San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.