Creating IT Value

Why service level agreements are dead

Service-level agreement (SLA) contracts can drive the wrong business outcomes. Some technology leaders want to move away from those SLA-driven contracts.
dead end street sign road
Jake Jablonski/DeviantArt
  • Technology Industry
  • BPM Systems
  • IT Leadership
  • Business IT Alignment
  • IT Governance
  • Legal
  • Outsourcing