If you had to sum up an entire business-based IT infrastructure definition in a single word, what word that be? Anyone pick \u201cextensive\u201d? I\u2019m sure a few of you picked \u201ccostly\u201d or maybe even \u201coutdated.\u201d For me, the word that describes it all is \u201clifecycle.\u201d\nThink about that term for a moment. It\u2019s the beginning, the end, and everything in between: end-points, network, production cores, maintenance, upgrades, replacement, planning, decommission, patching, monitoring and helpdesk services. Everything. And that\u2019s one of the reasons a recent survey PC Connection did piqued my interest. Here\u2019s a few highlights:\n\n36% of the response base believe that their business lacks visibility into SLA attainment, ticket durations, and problem issues that require level 2 or level 3 support. \nTwo out of five IT decision makers report they lack a Configuration Management Database to match incidents to specific IT assets as a challenge to IT asset management requirements.\n37% were unsure if they could pass an audit examining their SLA attainment standards.\n\nWhere do your answers rank in the survey questions asked? If it\u2019s \u201cnot as good as it should be,\u201d keep in mind it\u2019s never too late to make improvements\u2014big or small\u2014to your current situation. That\u2019s one of the things PC Connections does best. Our Lifecycle Practice is positioned to support your organization throughout the IT infrastructure lifecycle. Count on us to deliver\u00a0what you need to get IT done. Take a look over here at some of our varied offerings, and then, if you need a hand, reach out to an Account Manager to discuss the areas you believe need improvement.