BlackBerry E-Mail Outage Resolved, Cause Under Investigation, RIM Says

Research in Motion says it has resolved the issue that caused some BlackBerry users to experience e-mail delays beginning early this morning.

Research in Motion says it has resolved the issue that caused some BlackBerry users to experience e-mail delays beginning early this morning.

"RIM has isolated and resolved the issue that was impacting some BlackBerry customers earlier this morning. Some customers may still experience delays as email queues are processed. RIM is continuing to investigate the cause of the issue and apologizes for any inconvenience," the company said in a statement.

Best BlackBerry apps of 2009

A number of early reports pinpointed the problem as being with the BlackBerry Internet Service (BIS), which is offered by various mobile carriers (such as T-Mobile), but is run by RIM. The service lets BlackBerry users access the Internet and POP3, IMAP and Outlook Web Access e-mail accounts, and have BIS push e-mails to the handheld, without going through a corporate BlackBerry Enterprise Server. (See related story, BlackBerries cut off as Internet e-mail outage continues)

BlackBerry users took to Twitter and user forums throughout the day to vent their frustration over the outage and, later, spread the word of its resolution.

At about 12:45 p.m. Eastern time, some users on Twitter said their service was restored, for instance. "Hey! The #BIS outage is over and my #blackberry is being flooded with hours old email. Hooray......." reported @pickledgator, a user in Gainsville, Florida. Some reported a floods of e-mails, others like Nolla Bridges (@bLaCk_b3auTy89), in Mississippi, say it's a trickle. "#BlackBerry emails slowly coming in!!" she tweeted.

The last major BlackBerry service outage was in February 2008, when a routine upgrade to RIM’s infrastructure triggered a cascade of internal problems. Millions of users at all North American wireless carriers were affected to varying degrees for 2-3 hours.

This story, "BlackBerry E-Mail Outage Resolved, Cause Under Investigation, RIM Says" was originally published by Network World.

Copyright © 2009 IDG Communications, Inc.

Get the best of CIO ... delivered. Sign up for our FREE email newsletters!