Enterprise IT today faces a conundrum. Their dashboard displays green, indicating they are meeting all commitments for service levels and key performance indicators (KPIs). But the business users are unhappy with IT because they don\u2019t satisfy the users\u2019 needs. The truth is most enterprise IT groups are like a watermelon \u2013 green on the outside but red on the inside.\nThis is incredibly frustrating for both sides. IT says, \u201cOur servers are up, our networks are up, our applications are working.\u201d The business users complain, \u201cBut we\u2019re not getting the throughput in sales off our website,\u201d IT responds, \u201cIt\u2019s not our fault; our metrics are green and we\u2019re doing everything we\u2019re supposed to do.\u201d But the business users declare, \u201cIt is your fault \u2013 it\u2019s a technology problem.\u201d\nBasically the IT group and business users talk past each other, much like the situation described in the 1993 bestseller, \u201cMen Are from Mars, Women Are from Venus,\u201d about improving communication between people who differ in what they want. The frustration and finger-pointing lead to the true picture of IT\u2019s performance: watermelon red.\nBusiness users simply don\u2019t care about SLAs; but they do care about getting work done. They are uninterested in what they see as excuses and attempts to avoid responsibility. On the flip side, the IT department is frustrated as they see that they kept their promises only to be blamed for things outside of their control or within allowable variances.\nThe goal for enterprise IT is to turn performance from a watermelon to a honeydew melon. Honeydew melons are slightly greenish yellow on the outside; but when you cut into them, they get greener and greener. In today\u2019s world less CIOs and IT need to place less emphasis on SLAs and more on meeting the true business needs.\nThe question is how to achieve that goal.\nGoing forward, I\u2019ll talk about this issue in this blog. How can IT provide more business value and faster response, throughput and agility to meet business users\u2019 needs? How can IT meet business needs in a deeper, more thorough way? In future posts I\u2019ll discuss how to reassemble IT delivery to be better able to do that. I\u2019ll also blog about how to realign and organize IT so it is better able to understand business users\u2019 needs, and I\u2019ll discuss a new lexicon and more precise language to use with business users to reduce the frustration of IT and business users talking past each other.\nI\u2019ll also blog about other issues, but this will be the central theme of my blog posts: how to transform enterprise IT to be more like a honeydew melon than a watermelon.