AT&T to ‘lifelong customer:’ Shut up, talk to the lawyers

Send a thoughtful suggestion to AT&T's chief exec, and what do you get? A letter from the company's lawyers suggesting that you quietly go away.
shhhhh quiet mouth lips
  • Consumer Electronics
  • Carriers
San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.