This year\u2019s Gartner event in Orlando was the world\u2019s largest gathering of CIOs and proved to be enormously informative, as always. Let\u2019s look at some of the highlights from the Symposium:\n\n\nIt\u2019s a digital business. What does becoming a digital business mean? Always on, always connected, self-service, automation, mobile, cloud, big data, IoT, pay-as-you-go and more. According to Gartner, \u201cdigital business watches what the customer does, not just what the customer wants. It\u2019s less about data, and more about intelligent algorithms\u201d \u2013 that determine your best response to what the company is seeing in the marketplace. From IBM\u2019s Watson to your ERP system of record, software will become \u201csmarter\u201d and is at the heart of the digital revolution.\n\n\nIt\u2019s a \u201cbimodal\u201d enterprise. The digital business does not exist in a vacuum. In fact, most enterprises face a merging of the analog and digital worlds. An example is Walmart\u2019s major revamp of its web and mobile presence to better compete with the Amazons of the world. Growth is slowing, and there\u2019s a lot riding on this \u201cbimodal\u201d initiative.\n\n\nTen years ago, IT controlled 70% of total enterprise technology spending. By 2017, that number drops to 50% as business units determine more of their own course. Technology ownership has shifted and talent has shifted as well to the rest of the business. So the CIO\u2019s challenge is to ensure that this bimodal enterprise executes well across the complex landscape. After all, the CIO wears three hats, according to Gartner: Guardian. Operator. Innovator. And they need the right platforms to support each one.\n\n\nDigital risk is a thing. By 2020, 50% of businesses will have a Digital Risk Officer, focused on new concerns in security and quality. In fact, Gartner predicts that 30% of IT budgets will be spent on risk, security, and compliance; and 10% of the headcount, which will be 3 times the 2011 levels.\n\n\nIt\u2019s more than just hackers. Glitches will continue to happen \u2013 \u201cmostly when systems grow too complex and brittle to be reliable.\u201d Companies will be investing more in \u201cresilience,\u201d including more automation and more outsourcing to deliver the quality they need.\n\n\nShift from a \u201cprevent\u201d mentality to \u201cdetect and respond.\u201d According to Gartner, companies should adopt a \u201cdetect and respond\u201d approach. It\u2019s about moving from \u201cdistrust until you have a reason to trust\u201d to \u201ctrust until you have a reason to distrust.\u201d Preventing customer access, stifling interaction, inserting onerous controls, and suppressing technology change will only hurt the business. Better to embrace the pace of digital business, but use high velocity automation to detect glitches or breaches in security so that your team can respond quickly and in real time. Companies need to put in place smart algorithms and intelligent automation to verify, detect, and respond.\n\n\n\u201cUse software to keep up with software.\u201d High levels of automation will be required to manage the complexity of the digital world. The \u2018post-app\u2019 era is coming where digital devices will play a more complex pro-active role in human and business interactions. By 2020, autonomous software agents (outside human control) will participate in 5% of all economic transactions. And by 2018, 6 billion connected things will be requesting support, according to Gartner. In other words, your car will be scheduling its own oil change! So businesses will need to start viewing \u201cthings\u201d as customers. Is that enough complexity for you?\n\n\nTo make digitalization happen, gain expertise fast. Gartner talked about a growing number of \u201ctechquisitions\u201d or venture investments by companies to gain digital competency quickly. They also advised firms to use new digital suppliers to provide real time insights with advanced automation. \u201cIf someone can do it and will do it better than you \u2013 let them do it!\u201d Nobody wants to be left behind, because the inability to move fast enough to compete is one of the biggest threats companies face.\n\n\nIt was a week of big ideas in Orlando. See you at the 2015 Gartner ITxpo in Barcelona, where automation plays well in supporting four of Gartner\u2019s ten track themes:\n\n\n"Renovate the IT Core" - Automation makes vital consolidation and upgrade projects fast, efficient, reliable, and less costly.\n"Architect the Digital Business" - Apply essential test automation to keep pace with digital business as you deploy innovation.\n"Plan for the Digital Future" - Your vision needs to include high velocity\u00a0daily testing\u00a0and an expectation of flawless execution.\n"Drive Business Growth" - Deploy new, mission-critical technology faster with automation. In fact, there's no faster way!\n\n\nFor more on intelligent automation solutions, contact us here.