How IT can create an effortless customer experience

Customers want an effortless experience every time they interact with a business. Now more than ever before, the CIO has the opportunity to create that effortless experience for the customer. Here are 4 ways the CIO can do so as we approach 2016.
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Chad is the president and founder of Ecosystems. For the last 15 years, Chad has led the organization, focusing on empowering the Fortune 500 to show the full value of an investment by establishing Value Management Offices (VMOs) to quantify, capture, and report on business value.

Chad's passion is to impact the lives of others. At Ecosystems, he focuses on clarifying the impact of investments on business strategy and operations. Within his community, he focuses on the impact of local organizations while serving as the Chair of the McLean Community Center Governing Board.

The opinions expressed in this blog are those of Chad Quinn and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.