‘Big Four’ wireless carriers get poor scores in Consumer Reports ranking

The results of a new consumer satisfaction survey suggest it's a good idea to at least consider the small U.S. wireless carriers before signing on with one of the 'Big Four.'
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San Francisco journalist Bill Snyder writes frequently about business and technology. His work appears regularly in CIO.com and the publications of Stanford's Graduate School of Business and the Haas School of Business at the University of California at Berkeley. He welcomes your comments and suggestions.