While the decline of Business Process Outsourcing (BPO) and the rise of Robotic Process Automation (RPA) represent incredibly disruptive forces \u2013 upending industries, markets and, potentially, whole societies \u2013\u00a0they present powerful opportunities for forward-looking, transformative enterprises to drive long-term value.\nInternal business service providers and other industries are embracing RPA in order to move away from outsourcing deals and create operating models that bypass the back office completely. Cloud-based RPA is enabling them to deliver services in a much more responsive, targeted, scalable, cost-effective and \u201clabor-light\u201d manner. RPA has also become more advantageous than employees for even some higher-level, knowledge work.\nIn fact, KPMG LLP\u2019s quarterly survey of outsourcing buyers, advisors, and service providers reveals that demand for third-party services dropped significantly in 2015.\nAlong with traditional service providers, other BPO entrants are reevaluating their entire business and operating models through a digital lens. Cloud providers like ServiceNow, Salesforce and Amazon are creating newtypes of service \u2013 networked platforms that enable enterprises to operate their business processes virtually, with a much-reduced headcount and very low implementation costs.\n KPMG \n2015 Trends with the Biggest Positive Impact on User Organizations\n\nMoving toward RPA\nAs you begin to lay the groundwork for RPA in your business, here are three key areas of consideration:\nReframe your strategy and business model. Embracing RPA is not just about taking out cost. It\u2019s about creating \u2013 or protecting \u2013 your advantage. Rather than squeezing another nickel out of a linear, people-centric processes, your core objective should be to leverage emerging RPA platforms to digitize business processes, eliminate manual activities and drive greater cost efficiency, responsiveness and productivity.\nReevaluate outsourcing contracts. Look forward. What do you expect from your outsourcing relationships in this new, digitized world? If you\u2019re a buyer of outsourcing, ask your provider what they\u2019re bringing to the table in terms of automation. If you\u2019re a service provider, think about how you can digitize your business process knowledge, and talk to your clients about ways to collaborate.\nRedeploy your resources. With RPA, you will eliminate a lot of manual activities and free up skilled labor. How will you manage widespread workforce change? Think about how you can use those displaced employees to do something else for your business. Could those resources take on higher value roles, becoming experts who resolve issues that technology cannot?\ndownload\nTop Trends and Predictions-KPMG Global Sourcing Pulse Survey\nKey findings from KPMG International\u2019s 1Q15 2015 SSOA Pulse Survey of leading business and IT service providers and sourcing advisory professionals with KPMG-member firms worldwide. KPMG\n\nThe RPA revolution has already begun. Now the question is whether you\u2019ll be a leader or a laggard in the new world of RPA-based business transformation.