2008 CIO Hall of Fame

This year's inductees truly epitomize business technology leadership

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  • Connecting Customers
  • Bruce Goodman, SVP and Chief Service and Information Officer, Humana
  • Oversees integrated technology and operations management teams responsible for transforming Humana's service model.
  • Co-led cultural transformation initiative that resulted in an outstanding first-year improvement in engagement scores.
  • Paired engagement program with a broad service improvement initiative that brings customer voice into decision making.
  • Initiated joint venture in 2001 between Humana and rival Blue Cross Blue Shield of Florida to form Availity, an Internet-based, multipayer physicians portal that streamlined administrative workflow and improved communication between healthcare stakeholders.
  • Launched SmartSummary, nation's first in-depth, monthly benefits summary to help health plan members track and save money on prescriptions, and manage claims and benefits coverage.
  • Oversaw development of technical solutions to aid in collecting massive quantities of data and producing over 30 million personalized statements yearly.
  • President of Business Systems at Prudential from 1993 to 1995. CEO of Prudential Service Co. from 1995 to 1998.
  • Led significant infrastructure improvement effort to leverage distributed computing and Internet usage, including e-mail and IP rollout to over 35,000 workstations and a WAN redesign. Achieved annual savings of $126 million in enterprise procurement.
  • In 1982 at MetLife, led efforts to move data processing closer to customers.
  • Pioneered installing and linking of minicomputers in 1,500 branch offices to corporate systems, decreasing the time spent producing insurance quotes.
  • Advanced point-of-sale automation coupled with laptops for field sales.
  • Goodman's ability to align IT and business allows him to drive organizational change. "By knowing where the leverage points are to improve top- and bottom-line performance, and by developing strategic partnerships, Bruce was able to help us optimize our technology investments and accelerate our business transformation," says Michael McCallister, Humana president and CEO.
  • Next: Patricia Lawicki, Pacific Gas & Electric
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