The CIO Hall of Fame: 20 IT Leaders of Accomplishment

Meet the 20 CIOs whose influence and accomplishments have earned them a plaque in CIO's Hall of Fame.

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Centralizing in a Decentralized World

John Doucette

VP and CIO, United Technologies Corp.

“Most people don’t understand the breadth of experience and business background that you need as a CIO to succeed.”

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Outsourcing In India

Training for Entry-Level Staff

Standardized and centralized hundreds of applications and systems…achieved IT buy-in for shared IT services at UTC…cut millions out of IT spending and reduced systems complexity.... One of first CIOs to have success with Indian outsourcing (“I was doing this back when you didn’t want to be doing this”).... Instituted an IT leadership program that rotates entry-level IT staffers through UTC’s seven operating units for an unheard-of 27-month period.... Before UTC, spent 18 years in GE’s operating units...was CIO of GE Lighting.

Doucette is a product of GE’s information management program, where he explored and worked in GE’s business units during an intensive two-year IT training program.

The People’s CIO

Monte Ford

SVP and CIO, American Airlines

“Once I started focusing on people instead of just the technology, I became an effective leader. There’s nothing more important in life than giving people an opportunity.”

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Returning American Airlines to Profitability

Helped AA improve profitability and avoid bankruptcy by using IT to create efficiencies, including a data warehousing project that analyzed flight patterns and times.... In the aftermath of 9/11 and AA’s acquisition of TWA, centralized and consolidated all IT employees from disparate groups under one umbrella to improve operating efficiencies for the department.... Revitalized the company’s website, AA.com.... Created Jetnet, an employee relationship management system January 2002…set standard for online employee portals acting as both productivity and work-life balance tool.... As EVP and CIO at The Associates First Capital Corp., led integration with Citigroup in 2000...transformed the entire systems infrastructure and consolidated worldwide data center.... Encourages diversity in IT by writing columns and speaking before professional organizations...in 2004 and 2005, Black Engineer called him one of technology’s 50 most important African Americans.

Ford didn’t always believe IT could be an asset to a company. Prior to his time at AA, there was a time when he viewed IT merely as a cost center. Now, he believes that through investments in people, IT can drive the business.

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